FAQ's for our Vet Clients

1What are the consultation hours and booking procedure?
The practice is open Monday to Friday 8:00 am to 17:30 pm and Saturday 8:30am to 14:00pm.
For veterinary consultations we only accept bookings telepathically and will schedule your appointment at your convenience and as soon as possible usually within 24 to 48 hours depending on how busy the consulting rooms are.
2Can I book a specific time for a consultation with the veterinarian?
Yes, we only do consultations with a prior booking for a specific time.
Our reception staff will indicate the earliest appointment and we request clients to be present 10 minutes before the scheduled consultation.
3Can my pet be collected at my home?
Yes, we offer a collection and delivery service, you can contact the reception and arrange a time for the animals to be collected.
We prefer the owner to be present when the consultation is conducted or represented by a person that knows the history of the animal.
4What if my dog is aggressive to other dogs and staff members or very nervous?
If your dogs is aggressive or very nervous we request that you inform the reception staff at time of booking and a specific time will be arranged with yourself the veterinarian to evaluate your dog.
If the dog is deemed to be too aggressive the option exists for the veterinarian to sedate the dog to enable safe clinical examination for the dog and staff. In many cases only a muzzle may be required to ensure staff are not in danger.
Sedation is also available for dogs that are very nervous and the same procedure as above is followed.
5 Which animals do Pet Savers veterinarians treat?
In general we see all small animals such as dogs and cats, we also treat rodents, birds and reptiles but many exotic animal cases may need to be referred specialists due to the specialised nature of the treatment.
We also do large animal consultations with horses as well as farm animals.
6 Does Pet Savers do surgical procedures?
Yes, Pet Savers conducts routine surgery on small and large animals. Specialised surgical procedures may be referred to surgical specialists if required.
A consultation will be required prior to surgery for non routine surgery to determine the extent of surgery as well as estimated costs
7What do I do in case of emergency?
If the emergency is during normal clinic hours the practice can be contacted and the patient brought in immediately if a veterinarian is available. After hours emergencies will be referred and the current daily contact details will be on the recorded message after hours on the Pet Savers telephone number. Pet Savers also recommends the following 24 hour Emergency Centres:

Cape Animal Medical Centre: 021 674 0034
Panaroma Veterinary Hospital: 021 930 6632
Tygergerg Animal Hospital: 021 919 1191
8What is your pricing policy?
Please note that we try to keep out pricing as low as possible and that we do have a yearly increase depending on the rate of inflation at the time All prices are available from reception but may require a quotation from the veterinarian involved.

If your pet is family to you, like they are to us, well, welcome home!

Kind regards, from the team at Pet Savers.
If you have any more questions, do not hesitate to send us a message.

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